7-Day Refund Policy
First, understand how the service works for your needs, then decide whether a plan is right for you. Refund terms and the request process are clearly outlined.
To request a refund, sign in to the user panel and explain your request and the relevant order in a support ticket. Include your plan and any order details that need checking so the support team can locate the transaction. Don’t share your password or full subscription details on public pages.
See the Terms of Service for refund eligibility. After submitting your request, check its progress in the same ticket. If you need to provide additional order details, add them to the existing ticket to keep everything together. No processing time or payment provider turnaround is guaranteed here.
If the issue is client setup or an app not using the expected route, you can follow the guide to check your connection. Whether to troubleshoot is up to you; the 7-day refund policy remains unchanged. The non-expiring validity of data packs and the refund request period are separate rules.